Carzone Accessibility Statement

Accessibility Statement - Carzone

Last updated: 27/06/2025

At Carzone, we believe it is important that our website and services are accessible to everyone, including people with disabilities. We strive to comply with the European Accessibility Act and the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

What services does our website provide to which the EAA applies?

Carzone offers a consumer search experience, the ability to submit enquiries inclusive of email leads or finance enquiries, and the ability to place a private ad.

How do the services that must comply with EAA work?

  • Search: Allows a user to input search criteria and navigate to a custom results page.
  • Submit enquiries: Users interact with forms to gather more information on a vehicle they wish to purchase.
  • Place an ad: Users can place an ad to sell their vehicle to other private individuals.

What efforts do we make to make our website accessible?

Perceivable

  • Alternative text for visual content
  • Transcriptions and subtitles for audio and video
  • Live captions for our live video content
  • Meaningful order of content
  • Understandable instructions
  • Rotating content compatible with device orientation
  • Clear input fields and auto-fill support
  • Sufficient colour contrast
  • Text resizing and zoom support (up to 200%)
  • Real text used instead of images
  • Visible enlarged text
  • Spacing for readability, including for dyslexic users
  • Option to dismiss automatically appearing information

Operable

  • Prevention of unwanted keyboard shortcuts
  • Keyboard navigation support
  • Sufficient time to complete tasks
  • Limiting flashy or fast-moving content
  • Clear screen titles
  • Predictable and consistent navigation
  • Clear links accessible via assistive technologies
  • Multiple ways to access screens
  • Descriptive headings and labels
  • Visible focus indicators
  • Click-only activation for buttons
  • Consistent technical and visual names for elements

Understandable

  • Language set for all content
  • Ability to switch languages
  • Predictable focus and input behavior
  • Consistent navigation and icon functionality
  • Error indication and correction support
  • Clear instructions for data entry
  • Prevention of submission errors

Robust

  • Error-free, future-proof code
  • Correct roles and names for all interactive elements
  • Status notifications passed to assistive tech
  • Support across browsers and devices

Are there any improvements possible?

We strive to be fully compliant with WCAG 2.1 level AA standards. While we make many efforts, we acknowledge that there's always room for improvement. We will continue to optimise accessibility as we adopt new technologies.

How can you report an accessibility issue?

Do you have a problem using our website or app? Let us know! We value your feedback and are happy to find a solution together.

You can contact us via:

Are you not satisfied with the handling of your report?
Please contact: Competition and Consumer Protection Commission (e-commerce services)