If I could give less than one star I would do it. I purchased a Mercedes C-Class Coupe 2020 from Spirit Ford Sandyford on 12 November 2025. Since then, I have driven only 5000 km, and the car currently has just 73,000 km in total. Despite this, the vehicle has been making strange noises when releasing the brake pedal and vibrates on startup. The car has already been in for repairs twice. The first repair took place from 30/04/2026 to 12/05/2026. I was told that a fuel injector had been replaced, but I received absolutely no proof or documentation confirming this. When I collected the car on 12/05/2026, the service department had no information about my vehicle at all. The staff member I spoke to did not even know where my car was located. I was given no repair report, no explanation of what had been done, and to make matters worse, the car was returned to me with scratches in two places. I raised my concerns directly with the service manager, Peter, because I also discovered evidence that someone had been using my car for personal purposes after working hours, without my consent. I have proof that the vehicle was kept overnight outside a private house in Lucan while it was supposedly under repair at the dealership. Additionally, on 06/05/2026, the car was used after working hours for what appeared to be a trip to the gym, again without my permission or knowledge. The second repair took place on 18/05/2026 (car body work and that strange noise when releasing the brake pedal, vibration) During this visit, I was told by the manager that the strange noises were caused because I was “releasing the brake too slowly.” This is not my first Mercedes, so I know very well when something is wrong with a car. Despite my concerns, Peter continued to insist that everything was fine. Once again, I did not receive any repair report or written confirmation that the vehicle was fully checked and roadworthy, despite repeatedly requesting one. Customer care at this dealership is clearly not a priority. Instead of professionalism, transparency, and proper after-sales service, I experienced excuses, poor communication, and complete disregard for my concerns as a customer. I do not recommend this dealership to anyone. The after-sales service has been an absolute joke. To make matters even worse, I was informed that the car would be ready for collection on Saturday, 23/05/2026, but that the repair reports would only be available on Monday. Because I refused to collect the vehicle without any written report or documentation, we agreed that I would collect the car on Monday instead. I planned my entire day around picking up the vehicle, only to receive a phone call from Peter one hour before the arranged collection informing me that the report would not be ready until the following day. This level of disorganisation and lack of respect for a customer’s time is completely unacceptable. After collecting the vehicle on Monday, I immediately brought it to Mercedes for an independent inspection and report. The findings confirmed multiple issues with the car, including: 1. Rear discs and pads requiring replacement 2. Front spring links requiring replacement 3. Prop shaft donut/ flex disc causing vibration during driving 4. Two rear tyres requiring replacement 5. Noise from the brakes caused by aftermarket discs/pads 6. Ongoing vibration issues still present What makes this even worse is that before purchasing the vehicle, I was informed that important components such as the tyres, brake discs, and other wear-and-tear items had already been replaced or checked by the dealership prior to sale. Despite the car already being back to Spirit Ford multiple times under warranty, and I have STILL not received any official repair report or written confirmation from Spirit Ford regarding the repairs they claimed to have carried out. Avoid this place at all costs. If necessary, we will settle this matter in court.

I had the pleasure of dealing with David Ford and Katie O’Brien over the last few months while adding to our fleet. They were easy to deal with and for me the most important thing is, if someone says they will call you back, they must call you back. This happened every time. I would have no hesitation in recommending them. Alan.

I recently purchased a Ford Explorer from Johnny Feighery and couldn’t be happier with the experience. He was an absolute pleasure to deal with and incredibly helpful throughout the entire process. From the outset, Johnny connected with me via WhatsApp, which made communication easy and direct. He was always available to answer questions and kept me fully informed every step of the way. From organising the finance with his team, to sorting the home charger installation, he handled everything seamlessly. I also needed the car by a specific date, and when it seemed like delivery might be delayed, Johnny went above and beyond to ensure I got it on time. Even after the purchase was completed, he continued to follow up to make sure everything was running smoothly and that I had everything I needed. Outstanding service from start to finish - if you need a car, go to Johnny!

I bought an EV for the first time so had loads of questions and follow ups. From start to finish every question or query was followed up promptly and courteously. A very positive experience from John and the staff.

I recently left my van with Ford Spirit Sandyford on 26/01/2026 as I noticed oil behind the brake pedal on a vehicle that is only one year old and still under warranty. I was advised it was best to have it checked and was told I would receive a replacement vehicle from Enterprise, which would be covered under warranty. I was informed the van wouldn’t be looked at until 03/02/2026, which was fair enough. However, I heard nothing, so I began calling on 04/02 for an update. From that point on, communication was extremely poor. I called multiple times every day and was repeatedly told someone from the service department would call me back — but no one ever did. By the Friday, after persistent chasing, I was finally told the issue was related to the ABS module and that the van might not be ready until April. While I appreciated finally getting an answer, it should not take that level of effort just to get basic information. I also later found out the van wasn’t even looked at until 06/02, despite being booked in for 03/02. I eventually got the van back on 10/03, and the repair itself seems to have been completed properly. However, the issues didn’t end there. On 31/03, I was charged €194 by Enterprise for the replacement vehicle — despite being clearly told this would be covered under warranty. I am now chasing to get this money back. I called and spoke to someone in Ford on Wednesday 01/04 and was told “just give me one more day to sort this,” but I never heard anything back and I am still out of pocket. This is completely unacceptable. Overall, the lack of communication from the service department was unacceptable. While the receptionist was helpful and did her best, the service team failed to keep me informed at any stage. Based on my experience, there are serious improvements needed in communication, organisation, and customer care.