I had an excellent customer service experience yesterday at Joe Mallon motors dealt with in an efficient , courteous , professional manner by Ben . His calm friendly demeanour was very welcome when I had an emergency repair needed . Thanks to Ben and all the team .

An absolute pleasure to deal with Noel and steph. Have known Noel well over 5 or 6 years now and this is my 3rd vehicle from Noel you couldn't ask for a better gentleman to deal with never any problems and he will help you in anyway he can. Can't recommend Noel and steph enough to deal with they will make the whole process run so smooth these are the guys to get your next vehicle with. Highly recommend, thank you for everything Noel and Steph.

The agent that I dealt with is mick , he was excellent and he made me feel at ease. He was reassuring and answered all the questions I asked.I requested that the car be delivered to my home and he said certainly and that’s what he did. He was friendly nice and helpful ,he was recommend to me by my sister and her husband who both bought cars from him I suspect I will get my next car from him.

0/5, have been getting my car serviced here for years but after my most recent experience I will not be going back. I wanted a service appointment before my NCT as I knew there was something not right with the car but they couldn't fit me in and scheduled an appointment for after the NCT. I emailed a copy of the failed report before my scheduled appointment, disappointingly nobody could be bothered to read this email. When I attended for my scheduled appointment on the 4th of April after two hours I was told they didn't have the required parts and they could not be sourced that day. The earliest they could carry out the repairs was the 24th of April, two days before the 30 day period for the NCT retest. I was assured everything would be sorted on this date, that the car would be ready by lunchtime and the car would pass the NCT. They fitted a new track rod on the 24th and I went to the retest on the 25th the car failed as the tracking had not been done. The NCT mechanics were shocked that such a basic service had not been carried out. I rang the garage twice that day and no one had the courtesy to call me back. I then drove into the garage that afternoon, where they carried out the tracking. I asked that they compensate me by paying for the second NCT retest, but despite paying out over €700 to them the day before for a job that was not properly completed, they refused. So not only was I at the loss of €40, I also spent two days sorting it out. I was lucky the NCT centre facilitated the retest, despite being fully booked. I would strongly advise people to avoid this garage if this is how they treat regular, returning customers.

Extremely poor service & after sales care when I rang as my new 251 Arkana suffered an engine failure risk on M50. I was stressed & upset as I had my two very young children in the car but the staff I spoke to on phone fobbed me off completely. My husband had to sort an AA tow, he subsequently got an apology from managing director but I still feel this review is fair & warranted.