Tl:Dr A main-dealer service that left me stranded the very next day. If I could give negative 5 stars, I would but I can't. Reading through all the reviews makes me wonder a lot of things, even all the good reviews are not even real.. Look at the likes on the real reviews.. incredible how many people have had the same or worse experience as us.. incompetent customer service, poor after sales service, unskilled technicians working on the cars... We bought our Volkswagen from Joe Duffy Volkswagen Finglas in March last year, and it’s been serviced exclusively with them under the Volkswagen Service Plan. Yesterday (Friday, 17 October 2025) was only our second scheduled service since buying the car and less than 24 hours later, it broke down completely. The engine light came on, the car became undriveable, and AA through Volkswagen Assistance had to collect it. The AA technician said the air pump hadn’t been fitted correctly, which can cause several engine problems. This isn’t the first time we’ve had issues here. On a previous visit, they replaced the wrong puddle light instead of fixing the faulty one, leaving two different lights and one still misaligned. The car was kept for ages and handed back unfinished, with nothing but a “complimentary clean.” Every time there’s an issue, there’s never a replacement car available. They always say there’s a six-week waiting list, leaving you completely stuck while they try to fix problems they caused in the first place. To make matters worse, the staff at the office are generally unpleasant to deal with. You never get the feeling anyone actually wants to help. You’d be lucky to even get someone to answer the phone at reception unless you’re trying to buy something from them. We’ve already reached out to them several times before and given them every chance to put things right, but after the car broke down immediately after a full service, this was the final straw. The lack of care, attention, and responsibility is honestly shocking for a Volkswagen main dealer, especially when the car was both purchased and serviced (twice) through them. Volkswagen Assistance Case #2025244076. Before they post the usual “please reach out so we can look after you” message — I’ll actually be emailing Joe Duffy Volkswagen Finglas directly after posting this review, attaching the same details and case number. If you see a generic reply here, just know they’ve already been contacted and can find all the details in that email. I’ll update this review promptly with any genuine follow-up. Customers deserve accountability and professionalism, not excuses and copy-and-paste responses. Update (20 October 2025): > Since posting this review, I’ve had multiple calls from Joe Duffy Volkswagen Finglas — all giving contradictory information and showing no communication between departments. One person didn’t know why the car was towed, another insisted replacement cars are “always available,” and another asked how the car was after service, even though it had already broken down. Dwayne (Service Manager) later confirmed the breakdown was caused by an unclipped air-pump connection after the air-filter change — clear evidence of poor workmanship. When I collected the car, I found water damage and dirt on the passenger seat, still damp. The senior service manager, Caoloc, inspected it but denied responsibility, claiming it arrived that way — completely untrue, as I have active Carmour and seat-protection plans and the car was spotless when dropped off. After much discussion, they agreed to recheck the seats and puddle lights, but still provided no written acknowledgment of either the fault or the damage. I was even told, “We would have dropped the car up to you – nobody asked you to take time off,” which perfectly sums up their attitude. I’ve now escalated this to Volkswagen Ireland Customer Care for formal review. Between the confirmed fault, the new interior damage, and the complete lack of accountability, this experience shows serious quality-control and communication issues at this dealership.

⭐️⭐️⭐️⭐️⭐️ We run a professional cleaning company with multiple vans on the road every day, so reliability and fast turnaround times are absolutely essential for us. Our recent experience with Joe Duffy Volkswagen Finglas was genuinely outstanding. A special thank you to Caolac, the Service Manager, who went above and beyond to make sure everything was handled quickly, professionally, and with real care. From the first conversation to the final handover, the communication was clear, honest, and efficient. It’s rare to find someone who truly takes ownership and understands how important downtime is for a working business. Caolac did exactly that. We truly appreciate the support and the level of service provided. This is how customer care should be done. Highly recommended.

Never had a worst experience with a garage! Went out twice to test drive 2 separate 2023 Tiguan R Lines Petrol Plug in. Was told on both occasions that the car I was buying would take a fast charger, would take 1 hour to fully charge and the range on the car would be 100km/120km. I paid for the car, waited 2 weeks as the log book wasn’t in the dealership. Was told buy the sales associate that he would do anything to help me so I asked him could he deliver the car as I’ve just had twins, which was no problem til the day it was ready. He rang and told me he was finished work at 5 o'clock and would deliver it then, he then rang at 5 o’clock the same day and said he couldn’t deliver it and it was there if I wanted to make my way to collect it. I did go collect it myself. Went and charged the car the next day a full charge was 4 hr 15 minutes, this car did not take a fast charger and the range for a full charge was 45km. I was sold a completely different car. I rang the sales associate to be told he was sorry there is a new version which had a “face lift” that he was telling me all about but unfortunately he got mixed up between 2 different year cars. The phone call ended with him telling me to just plug it in every evening and he’s sorry for the mix up. It was laughable at this point. I didn’t buy this car of the side of the road, it was bought in a main dealership. The car was handed straight back to them the same day. Absolutely disgrace wasting someone’s time like this. Really need to put there staff through some training on the cars there selling. Would never set foot back in the place.

** BAD CUSTOMER SERVICE AND MISLEADING I am not happy with my first experience in this garage and based of the reviews I can see the majority of people are not happy either seems the same complaints in regards to the service. There is an engine light on my VW PASSAT a few months I tried to get this fixed in a garage 3 times and each time the fault light keeps coming back on so I said it would be best to get a VW garage to check it out and let me know what the problem would be. When I looked at the booking system online I wasn’t sure what to book in for so I phoned the reception and explained the issue with my engine light that I don’t know what’s causing it etc and she advised to book in for the vehicle health check online ( the free service) she said sure they can check it for you then and go from there getting booked in I said perfect that’s what I was looking for so I got off the phone and booked online for what she told me and booked a slot for today at 1pm. I received a confirmation email on the day of booking with the time slot for my car and also an email yesterday to say what exactly was the issue with the car which I then replied to and explained In full, and I DIDN'T get an email back. So I had to take time off work and flew the garage the next day for my appointment slot at 1pm. To be told that I don’t have any appointment booked in and what I would need is a diagnostic check for €190 euro ( WHICH ISNT AN OPTION TO BOOK ON THE WEBSITE???) that even if I book online it doesn’t mean an appointment is confirmed? My issue is here if the team emailed me the day before asking what the issue is (knowing my appointment is in 24 hours) I explained the issue and never got an email back so the garage were happy for me to waste my time and show up the next day for an appointment that was never booked. If the team knew they couldn’t fit me in or I booked for the wrong service why not ring me or email me? This is a joke! Also I said to the girl at the service desk that the receptionist had advised me to book for this service based off the issue and her reply was that well our receptionist wouldn’t have told you to do that, why would I make something like that up? I explained also my call would be recorded I can provide a date and time of it they should check it to see that their receptionists are giving out correct information then. They then said they can fit me in for my diagnostics in a months time but there’s no way I would give money to this garage to fix my car so unprofessional, proving misleading information without taken zero responsibility! Very bad service I would not recommend.

You’re only as good as the people who represent you. I recently bought a car for my wife from Korretta, and she was fantastic—professional, proactive, and kept me fully updated on delivery before and after the sale.