Lovely experience whit Bolands BMW, we got a BMW X1 and we are very happy whit the car. It was a surprize gift and he was more than happy . Dealing whit Robert from BMW Waterford was easy, and helpful as car has been delivered to us. Thank you very much for everything!

Had my BMW 520d towed here after breaking down (white smoke pouring out the exhaust). Suspected EGR cooler leak having spoken to my local mechanic. Boland’s said they tested etc and couldn’t find anything. They then charged me €360 for the privilege and said the car was safe to drive. Less than 5km down the road from the dealership after collection the car is pouring white smoke again. I highly suspect they didn’t check the EGR properly. Sent the car to NB Motorworks a BMW specialist who quickly diagnosed it as a faulty EGR cooler as suspected and exactly what Bolands claimed wasn’t an issue. Surprise surprise no issues since. I highly suspect Boland’s just didn’t want to action the goodwill gesture on the car from BMW. Terrible customer service. Avoid at all costs.

5-Star Review for Abdul at BMW Boland Garage I had the pleasure of dealing with Abdul at BMW Boland Garage, and I cannot recommend him highly enough! From the moment I arrived, he provided outstanding customer service—attentive, professional, and incredibly knowledgeable. He took the time to carefully explain all the checks my car would go through, ensuring I fully understood the process. His communication was excellent, and he was both polite and attentive to all my questions. What truly stood out was his willingness to go the extra mile—he even came outside to have a look at my car and walked me through some of its key functions, making sure I was comfortable with everything. Abdul's exceptional service made my experience seamless and enjoyable. I truly appreciate his help and can’t thank him enough. If you're looking for top-notch customer care, Abdul is the person to ask for!

The service counter guys were very helpful. I was told what work had to be done and the time involved. After the service was finished they discussed in detail backed up with a video the work that was done and what to keep an eye on. Overall , I was very happy with the whole setup.

The fact alone that Boland's offers a courtesy car when your vehicle is being serviced puts it miles ahead of the other BMW dealers around the country. I've had a piss-poor experience with my BMW so far due to the (main) dealer I purchased it from so I decided to take my business elsewhere. Thank God because Jade was genuinely a breathe of fresh air to deal with. Simply put, I've had buyers remorse since I purchased the vehicle due to the 'quality' of service I received from the dealer in Dublin. Once I switched to Bolands, I don't have that bad taste in my mouth anymore - I actually feel valued as a customer. Great feeling.