Lovely experience whit Bolands BMW, we got a BMW X1 and we are very happy whit the car. It was a surprize gift and he was more than happy . Dealing whit Robert from BMW Waterford was easy, and helpful as car has been delivered to us. Thank you very much for everything!

Had my BMW 520d towed here after breaking down (white smoke pouring out the exhaust). Suspected EGR cooler leak having spoken to my local mechanic. Boland’s said they tested etc and couldn’t find anything. They then charged me €360 for the privilege and said the car was safe to drive. Less than 5km down the road from the dealership after collection the car is pouring white smoke again. I highly suspect they didn’t check the EGR properly. Sent the car to NB Motorworks a BMW specialist who quickly diagnosed it as a faulty EGR cooler as suspected and exactly what Bolands claimed wasn’t an issue. Surprise surprise no issues since. I highly suspect Boland’s just didn’t want to action the goodwill gesture on the car from BMW. Terrible customer service. Avoid at all costs.

The service counter guys were very helpful. I was told what work had to be done and the time involved. After the service was finished they discussed in detail backed up with a video the work that was done and what to keep an eye on. Overall , I was very happy with the whole setup.

The fact alone that Boland's offers a courtesy car when your vehicle is being serviced puts it miles ahead of the other BMW dealers around the country. I've had a piss-poor experience with my BMW so far due to the (main) dealer I purchased it from so I decided to take my business elsewhere. Thank God because Jade was genuinely a breathe of fresh air to deal with. Simply put, I've had buyers remorse since I purchased the vehicle due to the 'quality' of service I received from the dealer in Dublin. Once I switched to Bolands, I don't have that bad taste in my mouth anymore - I actually feel valued as a customer. Great feeling.

Outstanding service department customer care this and last week. Jade Powell couldn’t have been more accommodating, explained all jobs and costs thoroughly, no surprises. The dealership even offered me an office to work from as my car was being serviced. Brilliant experience.