I have always had a pleasant experience with staff when bringing in my car for service since 2021. However, recently when I went in to discuss the purchase of an EV after correspondence via email, the business manager was aggressive and rude to both me and my parents. The sales executive was fantastic but I will no longer be engaging with this dealership.

Although we purchased our vehicle from the South Audi dealership, I recently visited this branch for an unscheduled oil top-up. From the outset, the staff were courteous, attentive, and efficient, demonstrating a clear commitment to customer care and attention to detail. The service was completed promptly, and the overall experience was notably more positive than those we have had at our home branch.

For all the years I have bought cars, I have never experienced the professionalism and courtesy at this garage, Audi North Dublin. Special thanks for Dave Sullivan for the advice he gave me on the car I was purchasing. I will be recommending this garage to anyone I know who is looking to buy a car.

I had a great experience here when an issue with my car was being resolved. The staff were warm, friendly and showed great customer care. Special thanks to Lydia and Chloe.

Went there on a Saturday with my wife, arrived just before 3pm. As we got there, their gate was partially closed, but we could still drive in and part. This felt weird as their opening hours here and online say they are open 9am - 5pm on Saturdays, the hours printed on their door on the way into the showroom also say the same, that they're open to 5pm. We walked in, without issue. We looked around for approximately 4 or 5 minutes between two models we saw online and were interested in without being approached by anyone, everything felt fairly normal. There were 2 or 3 other couples/groups of people in there, browsing with one talking to one of the 4 or so salesmen working there at that time. Then we were approached by a salesman while we were looking and talking to each other about the cars. He was incredibly rude, he did the usual asking if we wanted anything, directly to both of us, to which we said no that we were looking, we were not ready to engage with a salesman at that point. He then in a laughing tone, told us to get out then if we weren't inquiring, that they were closed, and gestured to tell us that we needed to go, before he then walked away and went over to approach another couple of people at a different car. As we were walking out I watched him tell that other couple to also leave. This interaction was shocking. Completely contradictory to their opening hours displayed everywhere, and the attitude of that particular salesman in that moment was exceptionally rude. The ownership either need to update their opening hours online and printed on their own door at the showroom, or strongly look at how their staff are operating where they are closing early on a weekend day to get out of work. In stark contrast, we went around the corner to the Joe Duffy BMW garage where we were very pleasantly greeted by very friendly staff, who were open and true to their opening hours displayed online. This experience and that interaction with that particular salesman has put me off ever wanting to do business with this garage, there are other Audi dealers worth trying instead.