We just bought a new Tesla model Y. I have to say I was expecting flashy (stereotypical I know) salespeople who were all about the hard sell. But that is the opposite of the service we received. Everyone was so helpful and professional and even made time to show all the “child friendly” features to my 2 daughters. A special thank you to Lloyd the manger for making the whole experience pleasant and as stress free as possible.

They have a long waiting time for service but I was aware of this. i dropped my car off and was offered a lift home by a member of the sales staff as I live in Carrigtwohill which was a nice gesture. I had a vibration which I suspected to be Michelin tyres as I previously had issues with one of them. They isolated fault and replaced two tyres under warranty plus others balanced etc and the cost ZERO. Since 18 months owning car my service expense amounts to cost of windscreen washer fluid. I found staff to be friendly and engaging.

Evan and Lloyd are a credit to the Tesla sales team. From our first visit where it was only an interest to our second where we were nearly ready to make a purchase, their professionalism, warmth and knowledge about the cars was very reassuring. Tesla may not do price negotiations and trade-ins are quite under priced (as with any main dealer) but the quality of service, cleanliness of the facility and sales staff scream high quality service in all aspects. From a sales point of view, this was far superior than J&P (MG,Cupra), Hyundai, BYD, VW who we also visited about EVs recently. The gentlemen at the store got this sale secured and over the line. Top class experience.

We met Lloyd in the Tesla centre in Cork and he was a pleasure to deal with from start to finish. He was very knowledgeable helpful and always available to answer questions which made the process extremely straightforward. Would recommend to friends.

I had no issue with the delivery of my car, but forget this place as a service. After painful hours trying to arrange a service appointment on the app with non English speaking staff, finally I got booked for a tire rotation. 95 euro for a 5 minute task, but hey, this is the main dealer. Just before driving down I noticed that the expected end time of the tire rotation starting at 10:30am is 5pm. I wanted to confirm again with them that it will be done within an hour because I have no more time to hang around the service, so messaged them. I was almost there when I got a new estimate - 150 euro - and no confirmation just a promise that the technician will contact me when works are done. I just cancelled the appointment, it's ridiculous. 150 euro for something other garages do for 25. If balancing is required it's 60 euro max, and you can wait around, no need to leave your car there for a day. I love my Tesla, but with service and road assistance I only had bad experience so far.