Referral discount adertised but not applied My wife left a deposit for new model Tesla Y Juniper back in March. At that time, Tesla agent in Dublin confirmed a referral discount is to be applied when car arrives in June. On top of it, when leaving the deposit via Tesla website, the referral code/voucher was accepted. I relied on this information but unfortunately now that the time of arrival is near, we were told that the referral discount is not to be applied to new models. This is clearly false advertising from Tesla which is prohibited by law. Very disappointed. Contacted Customer Service 1 week ago via email/phone but no response yet.

Great Service Experience. Had to go for service on my Model X. Received a pristine loaner and got a complete valet inside out. Overall a very good positive experience. The service teams and admin teams are fantastic and doing their best.

The Tesla Centre in Sandyford is a hit and miss experience. What's good is that you can very quickly and easily book a test drive either online or by phone (I rang and booked one that was available 1 hour later), and are then given 30 mins in the car alone to test drive - this is great as you don't feel pressured by a salesman sitting next to you. What's not so good is that the centre itself is quite underwhelming, small, and (the day I was there) had only 1 staff member working, meaning I had to wait 10 mins just to tell them I had booked a test drive. There is no comparison with the Audi Centre opposite Tesla, which is a far superior experience. I suspect the staff do not work on commission as other prospective customers in the store were equally deprioritized. Once the staff member was available, he quickly took me to the car, and gave me a very quick rundown of the car features - so quick I could barely take it in, to be honest. With little guidance, but enough to test drive, off I went. And, while I didn't have the best experience at the centre, this did not dissuade me from purchasing the Model 3 Performance - the test drive (alone) was persuasion enough. The centre is full of different Teslas, including the S model, which is helpful in seeing various colours, models, editions etc.

I visited the Tesla Centre to use their Superchargers. They have 8 Superchargers, all of which were in use, including by me. The charging speed is extremely slow. I preheated my battery on the way, the state of charge of my vehicle was around 20% on arrival. The charging rate was only 41kW. I mentioned the slow charge speed to a staff member in store. They said they were aware and it is because all 8 Superchargers were in use and they didn't carry out the necessary upgrades to their power supply when adding the additional 4 stalls. Additionally, the showroom and waiting area is in relatively poor condition. It doesn't appear to have been maintained since it opened. They offer complimentary tea, coffee and soft drinks, however, the stocking levels are very poor. I understand that they do not need to supply complimentary beverages, however, as they do they should maintain it.

Most unprofessional dealer I have seen in Ireland, I was never informed that the deposit fees is non refundable. I received a call from Tesla advisor day after I took test drive and was offered a free charger if I book only same day. My card details were taken over the phone. I cancelled the booking within a week and was told the deposit of €250 will be credited within few days but to my surprise after repeated follow ups I was told they will not give the money back as I took the test drive. Never book a tesla its a sinking ship and cheating people.