The Tesla Centre in Sandyford is a hit and miss experience. What's good is that you can very quickly and easily book a test drive either online or by phone (I rang and booked one that was available 1 hour later), and are then given 30 mins in the car alone to test drive - this is great as you don't feel pressured by a salesman sitting next to you. What's not so good is that the centre itself is quite underwhelming, small, and (the day I was there) had only 1 staff member working, meaning I had to wait 10 mins just to tell them I had booked a test drive. There is no comparison with the Audi Centre opposite Tesla, which is a far superior experience. I suspect the staff do not work on commission as other prospective customers in the store were equally deprioritized. Once the staff member was available, he quickly took me to the car, and gave me a very quick rundown of the car features - so quick I could barely take it in, to be honest. With little guidance, but enough to test drive, off I went. And, while I didn't have the best experience at the centre, this did not dissuade me from purchasing the Model 3 Performance - the test drive (alone) was persuasion enough. The centre is full of different Teslas, including the S model, which is helpful in seeing various colours, models, editions etc.

I visited the Tesla Centre to use their Superchargers. They have 8 Superchargers, all of which were in use, including by me. The charging speed is extremely slow. I preheated my battery on the way, the state of charge of my vehicle was around 20% on arrival. The charging rate was only 41kW. I mentioned the slow charge speed to a staff member in store. They said they were aware and it is because all 8 Superchargers were in use and they didn't carry out the necessary upgrades to their power supply when adding the additional 4 stalls. Additionally, the showroom and waiting area is in relatively poor condition. It doesn't appear to have been maintained since it opened. They offer complimentary tea, coffee and soft drinks, however, the stocking levels are very poor. I understand that they do not need to supply complimentary beverages, however, as they do they should maintain it.

Most unprofessional dealer I have seen in Ireland, I was never informed that the deposit fees is non refundable. I received a call from Tesla advisor day after I took test drive and was offered a free charger if I book only same day. My card details were taken over the phone. I cancelled the booking within a week and was told the deposit of €250 will be credited within few days but to my surprise after repeated follow ups I was told they will not give the money back as I took the test drive. Never book a tesla its a sinking ship and cheating people.

Chargers are supposed to be 250kW but the highest it went was 80kW. In a Tesla centre but no toilet or anything else. Good green spaces nearby so I could walk the dog! Went again tonight with no other cars present and my car said the station was limiting the charging rate. Maximum charge rate was 90kw and then dropped.

Purchased a Model Y in August 2024. My experience with Tesla’s customer service while in the sales process was positive, which is why I’m giving two stars instead of one. The staff I interacted with were polite and helpful. However, after taking delivery, my experience changed significantly. Shortly after driving away, I noticed a rattle in the rearview mirror and what appeared to be scratches on the windscreen. The rattle was irritating, so I contacted support via the app and requested a mobile service visit. Initially, I was quoted €500, despite the car being brand new. After pushing back, they agreed to send someone out at no charge. I also reported the windscreen scratches and asked if they could be inspected at the same time. Several weeks later, the mobile technician arrived. Fortunately, they fixed the rattle—apparently, it’s a known issue. Regarding the windscreen, they explained that deep scratches can sometimes occur due to sea salt exposure during transport. I was advised to book an appointment at the Dublin service centre for further assessment. Tesla initially seemed to acknowledge the issue, and I was given an appointment nearly two months later. Since I was told the work could take all day, I requested a courtesy car, as I have work commitments and a toddler to drop off at crèche. However, I was informed that windscreen replacements do not qualify for a courtesy car. In the end, I had to reluctantly agree to pay for them to provide me a rental car for the day. On the day of my appointment, I was told that a rental car was unavailable despite previous discussions. After delays, the staff managed to find me a car, and I left the vehicle with them. When I returned that evening, I was informed that instead of replacing the windscreen, they had only polished it, as the wrong part had been ordered. A new appointment was scheduled for February. The day before my rescheduled appointment, I noticed in the app that a courtesy car still wasn’t assigned, so I reached out to confirm. At this point, I was told I should not attend my appointment, as Tesla couldn’t verify prior official acknowledgement of the scratches—yet they had polished the windscreen and scheduled a follow-up service, allegedly ordering the correct replacement part. To be clear, I don’t blame the individuals I dealt with—they were professional and seemed to be working within certain constraints. However, my overall experience with Tesla’s post-sales support has been disappointing. I also checked the current estimated value of my car, and it appears to have depreciated by over €10,000 in just six months. While the Model Y itself offers good value compared to traditional brands, it’s important to consider why it may be priced more competitively. I hope this review helps others who are considering a Tesla. I wish I had come across similar feedback before making my decision.