Great car, shocking service. Don't believe any of these positive reviews. Communication is awful. Customer service is non-existent for after sales. When nothing is wrong the car is super, but when something goes wrong, which it always does, then it's an absolute nightmare. You need to wait weeks for the appointment and then when you go in its rarely completely fixed as then they invariably need to order a part and you need to go to the back of the queue to wait for an another appointment. And all the time no one communicates with you whatsoever

The most disgraceful service you can encounter. Sent the car with a problem in the handles and after a full day service, no repair, take the car back, giving me appointment weeks later as if it is anew problem and the car wasn’t with them already. They claim repair is done, couple of days later the door handle is faulty not only from outside, but also from the inside. 2 weeks later, sending a mobile service, not sure if they will be able to fix. New error started to appear saying car needs service and it can stop at any time. Never seen before their alleged repair, told I ll need to be g the car after 1 month. Car not safe to drive, issues raised by their service, yet they have no courtesy to give an early appointment to check. Very disappointed to spend such money on a car to recieve such treatment IF YOU ARE LIVING IN DUBLUN OR GOING YO USE THEIR TESLA CENTRE, DON’T BUY FROM THEM. You will regret your decision if the car has any problem. You ll end having to travel to Belfast or Cork to get the car fixed. No accountability or customer complaints system in place. They simply don’t care after you pay the money for the car

I visited the Tesla Centre to use their Superchargers. They have 8 Superchargers, all of which were in use, including by me. The charging speed is extremely slow. I preheated my battery on the way, the state of charge of my vehicle was around 20% on arrival. The charging rate was only 41kW. I mentioned the slow charge speed to a staff member in store. They said they were aware and it is because all 8 Superchargers were in use and they didn't carry out the necessary upgrades to their power supply when adding the additional 4 stalls. Additionally, the showroom and waiting area is in relatively poor condition. It doesn't appear to have been maintained since it opened. They offer complimentary tea, coffee and soft drinks, however, the stocking levels are very poor. I understand that they do not need to supply complimentary beverages, however, as they do they should maintain it.

Purchased a Model Y in August 2024. My experience with Tesla’s customer service while in the sales process was positive, which is why I’m giving two stars instead of one. The staff I interacted with were polite and helpful. However, after taking delivery, my experience changed significantly. Shortly after driving away, I noticed a rattle in the rearview mirror and what appeared to be scratches on the windscreen. The rattle was irritating, so I contacted support via the app and requested a mobile service visit. Initially, I was quoted €500, despite the car being brand new. After pushing back, they agreed to send someone out at no charge. I also reported the windscreen scratches and asked if they could be inspected at the same time. Several weeks later, the mobile technician arrived. Fortunately, they fixed the rattle—apparently, it’s a known issue. Regarding the windscreen, they explained that deep scratches can sometimes occur due to sea salt exposure during transport. I was advised to book an appointment at the Dublin service centre for further assessment. Tesla initially seemed to acknowledge the issue, and I was given an appointment nearly two months later. Since I was told the work could take all day, I requested a courtesy car, as I have work commitments and a toddler to drop off at crèche. However, I was informed that windscreen replacements do not qualify for a courtesy car. In the end, I had to reluctantly agree to pay for them to provide me a rental car for the day. On the day of my appointment, I was told that a rental car was unavailable despite previous discussions. After delays, the staff managed to find me a car, and I left the vehicle with them. When I returned that evening, I was informed that instead of replacing the windscreen, they had only polished it, as the wrong part had been ordered. A new appointment was scheduled for February. The day before my rescheduled appointment, I noticed in the app that a courtesy car still wasn’t assigned, so I reached out to confirm. At this point, I was told I should not attend my appointment, as Tesla couldn’t verify prior official acknowledgement of the scratches—yet they had polished the windscreen and scheduled a follow-up service, allegedly ordering the correct replacement part. To be clear, I don’t blame the individuals I dealt with—they were professional and seemed to be working within certain constraints. However, my overall experience with Tesla’s post-sales support has been disappointing. I also checked the current estimated value of my car, and it appears to have depreciated by over €10,000 in just six months. While the Model Y itself offers good value compared to traditional brands, it’s important to consider why it may be priced more competitively. I hope this review helps others who are considering a Tesla. I wish I had come across similar feedback before making my decision.

Referral discount adertised but not applied My wife left a deposit for new model Tesla Y Juniper back in March. At that time, Tesla agent in Dublin confirmed a referral discount is to be applied when car arrives in June. On top of it, when leaving the deposit via Tesla website, the referral code/voucher was accepted. I relied on this information but unfortunately now that the time of arrival is near, we were told that the referral discount is not to be applied to new models. This is clearly false advertising from Tesla which is prohibited by law. Very disappointed. Contacted Customer Service 1 week ago via email/phone but no response yet.