Excellent service , goods comms while getting my id4. Software recall done . Will be back for full service when due ,better than the Naas garage no charge for the recall ,

Hi, a couple of months ago I got gearbox serviced and all was good. Went back today to get a price quote on repair and was told I have to leave car for diagnosis and then I will get the price. The problem is the issue with car happens first thing in the morning after frosty night. some1 who knows about cars looked one morning and told me what it can be. Service guy not only had funny attitude but also said their technician must look at the car to find issue which wd cost me €150 (for something that I'm 90% sure of). Didn't get the price.. 2 other pple I know from town prefer go to Athlone.. pity

Booked in a service a month in advance, I mentioned over the phone that there was a small issue with the car which was mentioned by volswagen as a manufacturers fault which we were told we will have to pay for anyway. We also booked a replacement car which was not provided and given . I have advised the memeber of staff rhar that’s not good customer service to what his reply was “you don’t have to come back tomorrow if you don’t think this is good customer service”. I’m very disappointed as I got the car serviced here before with no issues but this mornings experience left me shocked to say the least. No compensation for the confussion and only to be told not to come back if I’m not happy , not even an apology. I find this outrageous customer service to say the least .

Well I don't like to give bad comments and reviews but this place go wrong direction in last 2 years . My experience over phone conversation and rudeness of the man there is just unacceptable. There was no option to chat normally about my issue . I know this place years and my advice to the man is if u don't like what I do just change the job .

I bought a used Mercedes from here and my experience was exceptional with sales and after sales service. The staff is so easy to deal with and very welcoming. The car had some warning light before the sale was closed and they went above and beyond to fix it after closing the sale. I had a second thought after buying my car but Robert from Sales and Liam/Robbie from services did what true gentlemen would do to make it up for me. I would definitely go back there for my next car.