I brought my BMW 330e (2017) to Kearys BMW Little Island for a service during the winter. The experience was poor from the start – despite having my car for most of the day, they didn’t even begin the service until I arrived in the evening. I then had to wait around for 2 hours while they rushed to complete the job. A few months later, I opened the bonnet (for the first time since the service, just to top up the washer fluid) and discovered the engine cover was missing. I’m almost certain the mechanics forgot to refit it during the service – I hadn’t opened the bonnet myself in the meantime, and it’s highly unlikely someone would steal an engine cover. When I noticed the issue, I called Kearys BMW three separate times over the course of a month. Each time I was told they’d check with the workshop and call me back. No one ever did. It’s incredibly disappointing. When it comes to booking services and taking payment, they are very attentive and helpful. But when there’s a potential mistake on their side, they seem to lose interest entirely. This is not the level of service I expect from a BMW dealership, especially given the premium pricing.

Great experience buying my first gs motorcycle. Looked after very well by Jeremiah and finance was a doddle with Caroline. I came down from Dublin on the train and rode the bike back, a day out in itself. I did have an issue with the battery and Jeremiah had me booked into BMW dublin the following day and I was sorted. My plan for my 60th (5 years away) it to buy the new gsa 1300 and would absolutely deal with them again. Thanks everyone!

A customer for 7 years since arriving from Australia, Jer has looked after me (and my bike!) with care and attention without fail. The culture at Motorrad is one of community, friendliness and customer care, a reflection in no small measure to Jer and his team, Having just picked up my new GS a couple of days ago (a big step for me after years on my RR!), the buying experience has been fantastic with both Jer and Dee looking after all my needs with care and flexibility. I’m another one of their very happy customers and am appreciative of the great service they’ve continued to provide me. PS - Loving the bike!

I recently purchased a new car from Kearys. The car was delivered with the wrong alloy wheels and included extra configuration (which was not free) that we neither ordered nor were notified about. After paying extra for the correct alloys and eventually getting them replaced, we started finding wheel balancing weights in our driveway. The tire pressure sensors no longer recognize the tires, and to top it off, the dealership didn’t even check the fluid levels before handing over the car - we had to address that at a different dealership. Very disappointed with the lack of attention to detail. I would not recommend.

I warn you against sending your motorcycle for service unless you want them to damage it. Zero respect and understanding, thieves, damaged the motorcycle and do not admit guilt. They discriminate against the customer. You really only pay to be pissed off.