While getting my recall done in NI, I got a courtesy car that was an iX1. Although I was able to charge it driving down to Cork while I was in Cork I couldn’t charge it because you had to be set up. BMW in Cork understood my tough situation and was able to charge it for me which was very nice of them giving that they didn’t have to help me giving the fact it wasn’t a BMW from their own dealer. This saved me a lot of time and a lot of potential towing expenses. Looking forward to servicing my 3 series here later this year. Thanks for the help 👏

I brought my BMW 330e (2017) to Kearys BMW Little Island for a service during the winter. The experience was poor from the start – despite having my car for most of the day, they didn’t even begin the service until I arrived in the evening. I then had to wait around for 2 hours while they rushed to complete the job. A few months later, I opened the bonnet (for the first time since the service, just to top up the washer fluid) and discovered the engine cover was missing. I’m almost certain the mechanics forgot to refit it during the service – I hadn’t opened the bonnet myself in the meantime, and it’s highly unlikely someone would steal an engine cover. When I noticed the issue, I called Kearys BMW three separate times over the course of a month. Each time I was told they’d check with the workshop and call me back. No one ever did. It’s incredibly disappointing. When it comes to booking services and taking payment, they are very attentive and helpful. But when there’s a potential mistake on their side, they seem to lose interest entirely. This is not the level of service I expect from a BMW dealership, especially given the premium pricing.

I purchased a 2024 BMW 520D from Kearys in April and it was a very disappointing experience. I purchased the car remotely, putting my trust in the reputation of the BMW brand and the size of the Kearys operation. When the car arrived I discovered that it was in a poor condition, which required me to get the car deep cleaned. There were also scratches on the paintwork and marks on the alloy wheels. There were sweets mashed into the carpets, stains on the seats and biscuits mushed into air vents and crevices throughout the car. There was also a nick in the rear tire of the car. I also had extreme difficulty getting the log book for the car, and getting the previous driver removed from Eflow barrier free tolling. It took almost four months to get the log book and almost two months to get the previous owner removed from Eflow. I get that problems happen with car purchases, but it was the manner with which Kearys dealt with the problems that was the core issue. Complaints made about how the car was presented to me were ignored. Issues with the log book and Eflow required repeated emails to Kearys and it took days to get emails answered. Promises of follow up never happened. I ended up paying €100 to get the car professionally cleaned, fines from Eflow of €115 and am facing a significant cost to get the nicked tire replaced. Admittedly the fines from Eflow were partly my fault but given that I had to constantly chase Kearys on the log book and Eflow, a gesture of shared responsibility and goodwill would have demonstrated a professional response to a very bad sales experience. The only gesture from Kearys was to pay to get the car taxed for a couple of months and the only reason they did this was because I would not have been able to access concierge airport parking without a valid tax disc, three months after I had purchased the car. The sales person contacted me at 9.02am the morning after I logged a sales enquiry on their website, but after I had agreed to buy the car that’s where proactivity ended. For a company representing a brand like BMW I think the whole experience is absolutely unacceptable and demonstrates a very shoddy and short-term approach to selling a BMW. All the marketing in the world can’t undo experiences like this. BMW should strongly consider selling their own vehicles in Ireland. Post script. Despite the response from the the Keary’s social media team they never did get in touch with me or have had any interest addressing my poor customer experience. All talk, no action perfectly sums up Kearys

A customer for 7 years since arriving from Australia, Jer has looked after me (and my bike!) with care and attention without fail. The culture at Motorrad is one of community, friendliness and customer care, a reflection in no small measure to Jer and his team, Having just picked up my new GS a couple of days ago (a big step for me after years on my RR!), the buying experience has been fantastic with both Jer and Dee looking after all my needs with care and flexibility. I’m another one of their very happy customers and am appreciative of the great service they’ve continued to provide me. PS - Loving the bike!

I recently purchased a new car from Kearys. The car was delivered with the wrong alloy wheels and included extra configuration (which was not free) that we neither ordered nor were notified about. After paying extra for the correct alloys and eventually getting them replaced, we started finding wheel balancing weights in our driveway. The tire pressure sensors no longer recognize the tires, and to top it off, the dealership didn’t even check the fluid levels before handing over the car - we had to address that at a different dealership. Very disappointed with the lack of attention to detail. I would not recommend.