After contacting management about my initial review, some issues are being addressed: Tire Swap Resolution Pending The manager acknowledged the incorrect Michelin E-Primacy tires and agreed to replace them with the paid Michelin CrossClimate 2 on May 28th. – I’ll update again after implementation. Mileage Documentation Partially Corrected: They provided a printed document showing the accurate 135,000km mileage, though the digital record remains uncorrected Diagnostics partially provided: Received the health check diagnostic report, which was withheld previously. Wheel alignment report: Still pending – manager promises to send it later. Error codes - Still pending (claim they will send if they didnt erase them) ABS/ESC, Car city safety, low key battery, TPMS warnings fixed after second visit despite charging 1000euro on the first visit for it. Update to follow after May 28th (tires)

This image describes how they treat customers. A local garage gives a printout. Everything requires an escalation to Volvo or a Social media post. They call you for appointments and send you back, we don't have software or we made it worse. Even known issues are denied which can be easily observed in a test drive; they cannot find it even after 1 week drive. Surprisingly, other dealer could find it in 10 min drive. Customer focus ?? What is that. This was sent after multiple emails. What a dealership. #Misrepresentations #Denials #Denying any issues with the car.

Jordan Cullen is a true professional and absolutely puts the customer first. We saw a used Volvo XC90 advertised online, put in a call and luckily got Jordan. He went above and beyond to drive the car to our home location as we have two young children. He took my husband and I out for separate test drives to accommodate our busy home life schedules. He sat with us and openly negotiated numbers. He was very authentic in his approach and we never once felt we were being sold to. We felt he genuinely cared about doing the right thing for the customer. Next time you visit the Volvo store, ask for Jordan Cullen. A true gent & professional. Thank you for everything Jordan.

Great experience. Had our XC90 for battery recall. Unfortunately we didn't get chance to clean it before we brought it for a check up. Wife brought it up to Swords and left it for few hour. Got call that car was all good and ready for collection. Wife went back to collect car was hovered and washed. Thanks to the crew and apologies that we brought it without cleaning.

I have just come back from my second visit to this showroom today. I will not return. Customer service is non-existent and the staff lack basic manners. I appreciate that the showroom was very busy today but the lack of any sort of order or process to attending to customers is shocking. When we first arrived we were told there would be a wait which was fair enough. We took a seat only to be left sitting with no update on when we could expect to talk to someone. After half an hour I approached the receptionist to ask when we might expect to be seen and was given no real reply. I asked if we could make an appointment. The response was “yeh probably”. I left my details and we left the show room. Approximately 20 minutes later I received a call and made a plan to return for an appointment at 2:30. We arrived at 2:30, were told that the sales rep was finishing up with some and would be right with us and were asked to take a seat. 30 minutes later I again approached the reception desk to be told “I don’t know where he is, I haven’t seen him”. When I asked if there was anyone to help us, I was told someone else would be with us in 2 minutes. 15 minutes later we were still waiting and decided that there was no way that we would spend any money in this show room. Today we had every intention in purchasing a car here. I will now make sure I buy a car anywhere but here.