After contacting management about my initial review, some issues are being addressed: Tire Swap Resolution Pending The manager acknowledged the incorrect Michelin E-Primacy tires and agreed to replace them with the paid Michelin CrossClimate 2 on May 28th. – I’ll update again after implementation. Mileage Documentation Partially Corrected: They provided a printed document showing the accurate 135,000km mileage, though the digital record remains uncorrected Diagnostics partially provided: Received the health check diagnostic report, which was withheld previously. Wheel alignment report: Still pending – manager promises to send it later. Error codes - Still pending (claim they will send if they didnt erase them) ABS/ESC, Car city safety, low key battery, TPMS warnings fixed after second visit despite charging 1000euro on the first visit for it. Update to follow after May 28th (tires)

This image describes how they treat customers. A local garage gives a printout. Everything requires an escalation to Volvo or a Social media post. They call you for appointments and send you back, we don't have software or we made it worse. Even known issues are denied which can be easily observed in a test drive; they cannot find it even after 1 week drive. Surprisingly, other dealer could find it in 10 min drive. Customer focus ?? What is that. This was sent after multiple emails. What a dealership. #Misrepresentations #Denials #Denying any issues with the car.

Jordan Cullen is a true professional and absolutely puts the customer first. We saw a used Volvo XC90 advertised online, put in a call and luckily got Jordan. He went above and beyond to drive the car to our home location as we have two young children. He took my husband and I out for separate test drives to accommodate our busy home life schedules. He sat with us and openly negotiated numbers. He was very authentic in his approach and we never once felt we were being sold to. We felt he genuinely cared about doing the right thing for the customer. Next time you visit the Volvo store, ask for Jordan Cullen. A true gent & professional. Thank you for everything Jordan.

Great experience. Had our XC90 for battery recall. Unfortunately we didn't get chance to clean it before we brought it for a check up. Wife brought it up to Swords and left it for few hour. Got call that car was all good and ready for collection. Wife went back to collect car was hovered and washed. Thanks to the crew and apologies that we brought it without cleaning.

SMAL THINGS MATTER!! We misplaced wheel nut lock key (can happen to anybody 😄 ) - nearest dealership in swords JOE DUFFY. As simple job as is to remove them 4 nuts with master set we didn't get any LOVE in this place. They quoted that job for 300e (https://toolforce.ie/laser-locking-wheel-nut-key-set-20pc-for-volvo/ - whole set cost is approx 300euros. - you can buy right one if you know part number for as little 30e https://ebay.us/m/ULSZnM) so I can't imagine charging anyone 300e for 4 min job. After second contact with Volvo ireland I was advised with Spirit motors in Sandyford and that was JACK POT. BURNO of Spirit Motors is absolute gentleman to deal, understand our needs and simplicity of job. Post-sale costumer service was outstanding, and if we ever upgrade our Volvo we will be happy to do with Bruno / Spirit motors. We had chance to talk with other customers awaiting for cars and seems they were happy to travel extra distance to GET IT DONE in sadyford…..it must be GOOD SPIRIT 😉