After contacting management about my initial review, some issues are being addressed: Tire Swap Resolution Pending The manager acknowledged the incorrect Michelin E-Primacy tires and agreed to replace them with the paid Michelin CrossClimate 2 on May 28th. – I’ll update again after implementation. Mileage Documentation Partially Corrected: They provided a printed document showing the accurate 135,000km mileage, though the digital record remains uncorrected Diagnostics partially provided: Received the health check diagnostic report, which was withheld previously. Wheel alignment report: Still pending – manager promises to send it later. Error codes - Still pending (claim they will send if they didnt erase them) ABS/ESC, Car city safety, low key battery, TPMS warnings fixed after second visit despite charging 1000euro on the first visit for it. Update to follow after May 28th (tires)

This image describes how they treat customers. A local garage gives a printout. Everything requires an escalation to Volvo or a Social media post. They call you for appointments and send you back, we don't have software or we made it worse. Even known issues are denied which can be easily observed in a test drive; they cannot find it even after 1 week drive. Surprisingly, other dealer could find it in 10 min drive. Customer focus ?? What is that. This was sent after multiple emails. What a dealership. #Misrepresentations #Denials #Denying any issues with the car.

Jordan Cullen is a true professional and absolutely puts the customer first. We saw a used Volvo XC90 advertised online, put in a call and luckily got Jordan. He went above and beyond to drive the car to our home location as we have two young children. He took my husband and I out for separate test drives to accommodate our busy home life schedules. He sat with us and openly negotiated numbers. He was very authentic in his approach and we never once felt we were being sold to. We felt he genuinely cared about doing the right thing for the customer. Next time you visit the Volvo store, ask for Jordan Cullen. A true gent & professional. Thank you for everything Jordan.

I have just come back from my second visit to this showroom today. I will not return. Customer service is non-existent and the staff lack basic manners. I appreciate that the showroom was very busy today but the lack of any sort of order or process to attending to customers is shocking. When we first arrived we were told there would be a wait which was fair enough. We took a seat only to be left sitting with no update on when we could expect to talk to someone. After half an hour I approached the receptionist to ask when we might expect to be seen and was given no real reply. I asked if we could make an appointment. The response was “yeh probably”. I left my details and we left the show room. Approximately 20 minutes later I received a call and made a plan to return for an appointment at 2:30. We arrived at 2:30, were told that the sales rep was finishing up with some and would be right with us and were asked to take a seat. 30 minutes later I again approached the reception desk to be told “I don’t know where he is, I haven’t seen him”. When I asked if there was anyone to help us, I was told someone else would be with us in 2 minutes. 15 minutes later we were still waiting and decided that there was no way that we would spend any money in this show room. Today we had every intention in purchasing a car here. I will now make sure I buy a car anywhere but here.

Extremely Disappointing Experience at Joe Duffy Volvo Swords I had an incredibly frustrating experience with Joe Duffy Volvo Swords over the past nine weeks, and I feel compelled to share my concerns. 1. Poor Customer Service • Reaching someone over the phone is nearly impossible, with hold times lasting hours. When you finally get through, the responses are vague and unhelpful. • Communication was severely lacking, requiring constant follow-ups from my side, with little to no response. 2. Delays and Lack of Transparency • My car was towed to Joe Duffy Volvo Swords due to a handbrake issue and a suspension warning light. I was initially assured they would diagnose the problem and update me. • On January 15th, Annabel Hughes provided a long list of necessary repairs along with an invoice. However, at no point was I informed that the process would take this long. • After four weeks, I was suddenly told that Volvo parts were unavailable across Europe and that I would need to wait another six weeks—something that should have been communicated much earlier. 3. Incorrect and Incomplete Repairs • The initial invoice included a charge for replacing my car’s rear wiper—despite my car not even having one. When questioned, they admitted it was a mistake. • Despite performing a full service, they failed to change the fuel filter, which is essential for a diesel car. • After waiting nine weeks, I was informed that the air compressor had been replaced, yet the warning light remained on. Now, they suspect another issue and want more time—raising serious concerns about the accuracy of their diagnostic checks, for which I was charged €140 each time. 4. Unprofessional Attitude and Lack of Accountability • Frustrated by the endless delays and lack of communication, I decided to collect my car, only to be told I couldn’t take it because they were still waiting for parts, and it would need to be towed. However, when I arranged for a tow, they suddenly changed their stance and said the car was drivable—which seemed highly suspicious. • When I arrived at the dealership, I was told my car was parked at the back and that I would need to wait at least another hour to collect it. However, when I walked around, I found my car myself, and it wasn’t even in a tight spot. I even asked a staff member from Joe Duffy Kia if they could move a car that was blocking mine, and they said it wasn’t an issue. • After I confronted Annabel Hughes at reception about the delay, she appeared visibly frustrated and dismissive, making remarks about how busy they were instead of offering an apology. • Upon inspecting my car, I noticed the boot floor and cover were missing. When I brought this to their attention, Annabel Hughes showed no accountability, saying, “Well, you can’t wait any longer, and we are very busy.” Eventually, she retrieved the missing parts without acknowledging the oversight. Later, another service staff member took my car and fixed the issue in less than 20 minutes—something that should have been checked before handing over the car. Final Verdict After paying over €4,000, several requested repairs remain incomplete, and I have completely lost trust in their service. The way Annabel Hughes and Terry Gallagher treated me as a customer was unprofessional and dismissive, as if I was an inconvenience rather than a paying customer. If I could give less than zero stars, I would. Unfortunately, that’s not an option, but I strongly advise others to avoid this service center at all costs