Summary: Beware when taking your car to this garage until behaviour changes. I brought in a car with a working tailgate and collected it with a broken one, plus new scratches and zero accountability from the dealership. This entire experience has been distressing, unprofessional, and falls far below the standards expected of a Volvo dealership. The whole process has been a mix of denial, evasive answers, and poor customer service. Even the so-called “overnight tests” by technicians raise serious questions about the handling of customer vehicles. I’ll admonish the manager that, defending wrong and wanting to pose as clever and fob off customers will only have a big negative reflection on the garage. Volvo should consider more garages so that customers have choices. Details: I am deeply dissatisfied with my experience at Joe Duffy Volvo – Swords regarding the handling of my Volvo XC90 T8 Inscription (Reg: 171DXXX). What should have been a straightforward repair turned into one of the worst customer service experiences I have ever had. My vehicle was towed to the garage on 26 May 2025 through Volvo Assist. To my surprise, I was initially told the car would not be accepted because “it had not come through Volvo Assist.” This was factually incorrect and only corrected after I insisted under Volvo’s own guidelines. From then, the repair process was plagued by poor communication, rudeness, and contradictory information. I was told my car was “taking up space” and that “Joe Duffy Volvo-Swords is not taking my car away from me,” which was completely unprofessional. A trade-in request was mishandled just as badly, with my 2017 XC90 T8 insultingly valued at €2,000, coupled with misinformation to block me from pursuing it after I considered a trade-in instead of repair due to long delays. When I collected the vehicle on 16 July (after 7 weeks), I immediately noticed scratches that had not been there before. The manager acknowledged one, promised to arrange repair on 18 July, and even shook hands on it. Since then, nothing has been done. Worse still, I discovered the automatic tailgate was no longer functioning — despite being fully operational before the vehicle entered their care. My wife and three children all witnessed it working perfectly. At first, I was told the struts had already failed and were noted in the job card. Knowing this was untrue, I requested the original job card. It has never been given to me. On 26 July, I phoned the service department and had the items read back to me: no mention of tailgate failure. I emailed the manager with this information and challenged him to check the recorded call. Instead of providing the original dated job card, I was sent an undated “additional worksheet,” falsely presented as the job card. Later, the manager claimed he would not email it because “it contains our data,” a ridiculous excuse since job cards are essentially invoices. When I pressed for CCTV review, the story shifted again: now the struts supposedly failed “during the repair” because the car could not withstand repeated opening and closing of the boot. Another flimsy, inconsistent excuse. Such contradictions reveal an obvious attempt to deflect responsibility. Much as I know parts can fail, this was not the case — either the struts were damaged during repair or swapped while in their possession. On inspection, I saw clear signs the struts had recently been worked on, with tampered lockers. Reading other Google reviews mentioning part-swapping and poor workmanship at this dealership only deepens my concern.

After contacting management about my initial review, some issues are being addressed: Tire Swap Resolution Pending The manager acknowledged the incorrect Michelin E-Primacy tires and agreed to replace them with the paid Michelin CrossClimate 2 on May 28th. – I’ll update again after implementation. Mileage Documentation Partially Corrected: They provided a printed document showing the accurate 135,000km mileage, though the digital record remains uncorrected Diagnostics partially provided: Received the health check diagnostic report, which was withheld previously. Wheel alignment report: Still pending – manager promises to send it later. Error codes - Still pending (claim they will send if they didnt erase them) ABS/ESC, Car city safety, low key battery, TPMS warnings fixed after second visit despite charging 1000euro on the first visit for it. Update to follow after May 28th (tires)

This image describes how they treat customers. A local garage gives a printout. Everything requires an escalation to Volvo or a Social media post. They call you for appointments and send you back, we don't have software or we made it worse. Even known issues are denied which can be easily observed in a test drive; they cannot find it even after 1 week drive. Surprisingly, other dealer could find it in 10 min drive. Customer focus ?? What is that. This was sent after multiple emails. What a dealership. #Misrepresentations #Denials #Denying any issues with the car.

Jordan Cullen is a true professional and absolutely puts the customer first. We saw a used Volvo XC90 advertised online, put in a call and luckily got Jordan. He went above and beyond to drive the car to our home location as we have two young children. He took my husband and I out for separate test drives to accommodate our busy home life schedules. He sat with us and openly negotiated numbers. He was very authentic in his approach and we never once felt we were being sold to. We felt he genuinely cared about doing the right thing for the customer. Next time you visit the Volvo store, ask for Jordan Cullen. A true gent & professional. Thank you for everything Jordan.

Great experience. Had our XC90 for battery recall. Unfortunately we didn't get chance to clean it before we brought it for a check up. Wife brought it up to Swords and left it for few hour. Got call that car was all good and ready for collection. Wife went back to collect car was hovered and washed. Thanks to the crew and apologies that we brought it without cleaning.