Summary: Beware when taking your car to this garage until behaviour changes. I brought in a car with a working tailgate and collected it with a broken one, plus new scratches and zero accountability from the dealership. This entire experience has been distressing, unprofessional, and falls far below the standards expected of a Volvo dealership. The whole process has been a mix of denial, evasive answers, and poor customer service. Even the so-called “overnight tests” by technicians raise serious questions about the handling of customer vehicles. I’ll admonish the manager that, defending wrong and wanting to pose as clever and fob off customers will only have a big negative reflection on the garage. Volvo should consider more garages so that customers have choices. Details: I am deeply dissatisfied with my experience at Joe Duffy Volvo – Swords regarding the handling of my Volvo XC90 T8 Inscription (Reg: 171DXXX). What should have been a straightforward repair turned into one of the worst customer service experiences I have ever had. My vehicle was towed to the garage on 26 May 2025 through Volvo Assist. To my surprise, I was initially told the car would not be accepted because “it had not come through Volvo Assist.” This was factually incorrect and only corrected after I insisted under Volvo’s own guidelines. From then, the repair process was plagued by poor communication, rudeness, and contradictory information. I was told my car was “taking up space” and that “Joe Duffy Volvo-Swords is not taking my car away from me,” which was completely unprofessional. A trade-in request was mishandled just as badly, with my 2017 XC90 T8 insultingly valued at €2,000, coupled with misinformation to block me from pursuing it after I considered a trade-in instead of repair due to long delays. When I collected the vehicle on 16 July (after 7 weeks), I immediately noticed scratches that had not been there before. The manager acknowledged one, promised to arrange repair on 18 July, and even shook hands on it. Since then, nothing has been done. Worse still, I discovered the automatic tailgate was no longer functioning — despite being fully operational before the vehicle entered their care. My wife and three children all witnessed it working perfectly. At first, I was told the struts had already failed and were noted in the job card. Knowing this was untrue, I requested the original job card. It has never been given to me. On 26 July, I phoned the service department and had the items read back to me: no mention of tailgate failure. I emailed the manager with this information and challenged him to check the recorded call. Instead of providing the original dated job card, I was sent an undated “additional worksheet,” falsely presented as the job card. Later, the manager claimed he would not email it because “it contains our data,” a ridiculous excuse since job cards are essentially invoices. When I pressed for CCTV review, the story shifted again: now the struts supposedly failed “during the repair” because the car could not withstand repeated opening and closing of the boot. Another flimsy, inconsistent excuse. Such contradictions reveal an obvious attempt to deflect responsibility. Much as I know parts can fail, this was not the case — either the struts were damaged during repair or swapped while in their possession. On inspection, I saw clear signs the struts had recently been worked on, with tampered lockers. Reading other Google reviews mentioning part-swapping and poor workmanship at this dealership only deepens my concern.

Very disappointing experience. I bought my Volvo from JD a couple of years ago. Went in for a service yesterday. When I booked the service I was asked if there were any particular issues. I said that the warning light for low tire pressure was on for my front right tire, and that I was advised to get a coolant flush for both the hybrid system and combustion system. I reiterated this the morning I dropped the car in. I picked up my car in the evening and paid €1k for the pleasure and after 5 minutes the warning light for low tire pressure came back up. I was also told they didn't flush the hybrid system (they didn't charge me for it, but it was disappointing that it was overlooked). I was told to come back in the morning for the tire issue. I called in the morning and they said they'd ring me back in 10 minutes. 45 minutes later they called and the first suggestion was to go somewhere else for the tire, because they didn't really do tires. When I complained they offered to book me in in a week for another service for the tire and I think the hybrid coolant system (he wasn't clear). Of course they would charge again for all this. The guy on the call pointed out that he was doing me a favour by moving me up the queue to next week, without any acknowledgement of the inconvenience and cost this causes. It's hours out of my work day, I have to rent one of their cars, pay tolls to get to work and back out in the evening. The approach to service at JD is to be superficially friendly, but fundamentally unhelpful. They'll move heaven and earth for you as long as it doesn't cause them the slightest inconvenience. Mistakes happen and I don't hold that against JD - it's the approach to addressing the mistake, and taking no accountability for it that's the problem.

After reaching out to management regarding my initial review, almost no issues were resolved. Mileage Documentation: They acknowledged the mileage should be 135,000 km but have not corrected it Diagnostics: I eventually received the health check diagnostic report that was previously withheld. However, it appears to contain false information—for example, it claims the start-stop system is functioning, which it is not. Wheel Alignment Report: The manager promised to send it but I never received it. Error Codes: Still pending—never received. Unresolved Issues from First Visit: Despite being charged €1,000 during the initial visit for repairs, warning lights for ABS/ESC, City Safety, low key battery, and TPMS are still present. It has now been 8 months since my first visit, and these issues remain unresolved. Extremely disappointed with the complete lack of follow-through and accountability.

Jordan Cullen is a true professional and absolutely puts the customer first. We saw a used Volvo XC90 advertised online, put in a call and luckily got Jordan. He went above and beyond to drive the car to our home location as we have two young children. He took my husband and I out for separate test drives to accommodate our busy home life schedules. He sat with us and openly negotiated numbers. He was very authentic in his approach and we never once felt we were being sold to. We felt he genuinely cared about doing the right thing for the customer. Next time you visit the Volvo store, ask for Jordan Cullen. A true gent & professional. Thank you for everything Jordan.

I was very disappointed regarding the lack of interest in repairing my mirror. They had repaired it back in the summer and it was ok until a month ago when it was not folding over properly and was making a clicking that didn't sound very good. When I took my car in for the annual service on Tuesday last and asked them to repair the mirror. When the service was completed the mirror had not been touched...after a 2 minute conversation they took it back to the mechanic and returned 5 minutes later to tell me that it was alright for now and to let it go as long as possible. Needless to say I was not happy. I couldn't believe how bad the lack of interest was.. I should also add that my service in the summer wasn't great either as 2 tyres were way below the recommended pressure and there was no water in my windshield water container...god only knows what else was not done.