Summary: Beware when taking your car to this garage until behaviour changes. I brought in a car with a working tailgate and collected it with a broken one, plus new scratches and zero accountability from the dealership. This entire experience has been distressing, unprofessional, and falls far below the standards expected of a Volvo dealership. The whole process has been a mix of denial, evasive answers, and poor customer service. Even the so-called “overnight tests” by technicians raise serious questions about the handling of customer vehicles. I’ll admonish the manager that, defending wrong and wanting to pose as clever and fob off customers will only have a big negative reflection on the garage. Volvo should consider more garages so that customers have choices. Details: I am deeply dissatisfied with my experience at Joe Duffy Volvo – Swords regarding the handling of my Volvo XC90 T8 Inscription (Reg: 171DXXX). What should have been a straightforward repair turned into one of the worst customer service experiences I have ever had. My vehicle was towed to the garage on 26 May 2025 through Volvo Assist. To my surprise, I was initially told the car would not be accepted because “it had not come through Volvo Assist.” This was factually incorrect and only corrected after I insisted under Volvo’s own guidelines. From then, the repair process was plagued by poor communication, rudeness, and contradictory information. I was told my car was “taking up space” and that “Joe Duffy Volvo-Swords is not taking my car away from me,” which was completely unprofessional. A trade-in request was mishandled just as badly, with my 2017 XC90 T8 insultingly valued at €2,000, coupled with misinformation to block me from pursuing it after I considered a trade-in instead of repair due to long delays. When I collected the vehicle on 16 July (after 7 weeks), I immediately noticed scratches that had not been there before. The manager acknowledged one, promised to arrange repair on 18 July, and even shook hands on it. Since then, nothing has been done. Worse still, I discovered the automatic tailgate was no longer functioning — despite being fully operational before the vehicle entered their care. My wife and three children all witnessed it working perfectly. At first, I was told the struts had already failed and were noted in the job card. Knowing this was untrue, I requested the original job card. It has never been given to me. On 26 July, I phoned the service department and had the items read back to me: no mention of tailgate failure. I emailed the manager with this information and challenged him to check the recorded call. Instead of providing the original dated job card, I was sent an undated “additional worksheet,” falsely presented as the job card. Later, the manager claimed he would not email it because “it contains our data,” a ridiculous excuse since job cards are essentially invoices. When I pressed for CCTV review, the story shifted again: now the struts supposedly failed “during the repair” because the car could not withstand repeated opening and closing of the boot. Another flimsy, inconsistent excuse. Such contradictions reveal an obvious attempt to deflect responsibility. Much as I know parts can fail, this was not the case — either the struts were damaged during repair or swapped while in their possession. On inspection, I saw clear signs the struts had recently been worked on, with tampered lockers. Reading other Google reviews mentioning part-swapping and poor workmanship at this dealership only deepens my concern.

Very disappointing experience. I bought my Volvo from JD a couple of years ago. Went in for a service yesterday. When I booked the service I was asked if there were any particular issues. I said that the warning light for low tire pressure was on for my front right tire, and that I was advised to get a coolant flush for both the hybrid system and combustion system. I reiterated this the morning I dropped the car in. I picked up my car in the evening and paid €1k for the pleasure and after 5 minutes the warning light for low tire pressure came back up. I was also told they didn't flush the hybrid system (they didn't charge me for it, but it was disappointing that it was overlooked). I was told to come back in the morning for the tire issue. I called in the morning and they said they'd ring me back in 10 minutes. 45 minutes later they called and the first suggestion was to go somewhere else for the tire, because they didn't really do tires. When I complained they offered to book me in in a week for another service for the tire and I think the hybrid coolant system (he wasn't clear). Of course they would charge again for all this. The guy on the call pointed out that he was doing me a favour by moving me up the queue to next week, without any acknowledgement of the inconvenience and cost this causes. It's hours out of my work day, I have to rent one of their cars, pay tolls to get to work and back out in the evening. The approach to service at JD is to be superficially friendly, but fundamentally unhelpful. They'll move heaven and earth for you as long as it doesn't cause them the slightest inconvenience. Mistakes happen and I don't hold that against JD - it's the approach to addressing the mistake, and taking no accountability for it that's the problem.

After reaching out to management regarding my initial review, almost no issues were resolved. Mileage Documentation: They acknowledged the mileage should be 135,000 km but have not corrected it Diagnostics: I eventually received the health check diagnostic report that was previously withheld. However, it appears to contain false information—for example, it claims the start-stop system is functioning, which it is not. Wheel Alignment Report: The manager promised to send it but I never received it. Error Codes: Still pending—never received. Unresolved Issues from First Visit: Despite being charged €1,000 during the initial visit for repairs, warning lights for ABS/ESC, City Safety, low key battery, and TPMS are still present. It has now been 8 months since my first visit, and these issues remain unresolved. Extremely disappointed with the complete lack of follow-through and accountability.

Terrible experience with the service department. Booked car in for service and had asked for wipers to be replaced which should have been covered under the service plan. This was checked at the time of booking and confirmed by the service department. When the car was collected the wipers were not replaced during the service as there was none in stock. Was not advised of this prior to collecting the car. The agent then wanted to close the booking and replace the wipers in the following year service! Eventually it was agreed that the wipers would be ordered and I will be contacted when they arrive from Sweden. Over 3 weeks had passed and no call whatsoever. When I called today I was advised the wipers had arrived but when it was being collected I was then told it was not covered under the service plan! It's ridiculous that this was only advised now...when this should have been checked and advised at the time of booking the car in for service! This is not about getting free wipers, the cost is not the issue otherwise I wouldn't be driving a Volvo but its the lack of communication and being given a false pretense that something is covered when it wasnt and to add wasting time waiting for something then going to collect it to be the told its not covered. We have 3 Volvos in the family and have purchased a car from Joe Duffy Airside last year. This will be the last time I or anyone in my family will be coming back here again. Ridiculous customer service. Avoid!!

My experience is they are slow to give appointments and treat you as if they are doing you a favour when they do. In particular watch out for prices increasing just before the job starts, there seems to be disconnect to Volvo for parts pricing. Also check their work before you leave the garage, I found they caused damage to my car on doing some work but are ignoring my requests to fix their mistakes.