I recently had several visits to the service department at Volkswagen Airside over a short period of time with my Tiguan, and I wanted to share my experience. Firstly, I would like to recognise the staff on the ground — the service advisors and technicians were professional, helpful, and the quality of the work carried out appears to be very good. Communication during visits was clear, and the car was returned in good condition each time. However, I was disappointed with the overall customer care from a management perspective. Over the course of roughly 2–3 months, I spent in excess of €3,300 on maintenance and repairs through the dealership, choosing the main dealer route specifically for peace of mind and long-term care of the vehicle. Following this level of spend, I reached out to enquire about any form of customer loyalty or goodwill support but did not receive any response. Even a simple acknowledgement or follow-up would have made a difference. While I appreciate the quality of the work and the professionalism of the staff, I feel there is a missed opportunity when it comes to looking after returning customers who are clearly committed to maintaining their vehicles within the Volkswagen network. Overall, a positive experience at service level, but disappointing from a customer relationship perspective.

I went to VW Joe Duffy Volkswagen (Swords) to get a diagnostic report done on my car. Before any work was carried out, I specifically asked for the spark plug connector and the window switch to be changed. I was clearly told the price would be €480. What did I end up with? A bill of €625, no diagnostic report, and instead of changing the spark plug connector, all spark plugs were replaced without my approval. I honestly do not believe my car was even properly connected to the diagnostic computer, as they told me they could not see any issue. However, my own mechanic later showed me on the computer that there was a fault with the spark plug connector. I am extremely disappointed with this experience. There was clearly a serious misunderstanding and lack of communication between the service desk and the mechanics, and I am the one who paid the price for it. To be honest, I would not recommend this garage to anyone.

There should be a ZERO star option for the likes of this place. Took my car there for a service, part of the service included a wash and hoover but they never did it. Instead I got back a diagnostic sheet with a number items that needed "urgent attention" totalling nearly 3k. I was quite shocked by this as we had the car less then a year. Anyway we took the car to two other dealers for a second opinion and guess what... There was absolutely nothing wrong with the car. Folks please AVOID this place at all costs. Bring your car to the local farmer before you consider bringing it here. *AVOID, AVOID, AVOID*

Today, when I arrived at Volkswagen Swords and sat near the parts room, the staff member told me, “You’re sitting at my desk,” instead of directing me properly. When I went into the parts room, the parts manager, who was very grumpy, refused to give me a timeline for my part, even after four days of waiting. When I asked for a refund, he told me to wait outside. Sitting back down first staff member gave me a dirty look and told me to get up and leave his desk. Managers excuse was your disturbing him on a phone call. Finally, I got my refund, and the same female manager accused me of having a bad attitude as I wasn’t happy about how I was spoken too. When I explained what happened she took no responsibility for the team’s behaviour and never acknowledged the poor treatment from the staff only evaluated my response to abusive treatment. When Volkswagen Ireland contacted the manager here she denied everything and told Volkswagen Ireland that it was my fault with no explanation as to why. Would never buy a car off them again. Folks read others reviews too we can’t all be wrong.

Just bought a new car and dealt with corneliu who was a pleasure to deal with extremely helpful and pleasant I could only recommend 100% and hopefully will deal with him again thanks Joe