What fantastic service I received from Caimin at jd swords. I'd reviewed other dealers renault, mg and even though the id3 was slightly more expensive Caimin went through everything and convinced me it was the best choice. I'm delighted with my car and the service I received.

I have purchased 2 cars from this garage and the customer service from the moment I signed for my second car has been appalling. My second car (VW Polo) was purchased through a PCP agreement May of 2022. After I had signed for my PCP and cleared the loan on my old car they took the previous loan repayment out (out of contract) and it took 6 weeks of me chasing up every few days to finally get the refund. They made me feel humiliated for looking for a refund for money they had no right to take. I have just come to the end of my 3 year PCP contract and the only option I was given was to purchase a new car. I was told at the start of the contract I had 3 options and I would be contacted close to end of contract to come in and discuss these options and none of this was followed. As far as I was concerned I was going to receive a call to pay the settlement with no warning as I had to chase them for the settlement amount and date. I made it clear from the first phone call I would not be going ahead with a new car and would like to come in and discuss my options. I was contacted 3/4 more times about the car I had previously stated I wasn’t interested in. I sent numerous emails requesting my settlement figure and the date this had to be paid by and never once received a response. I finally went out and the manager was pleasant yes but didn’t listen to my full experience and how appalled I was. I asked 3 times in the garage what date my settlement had to be paid by and was told ‘it has no expiry date’. I paid my settlement this week and only today received a letter advising the settlement date was 3rd of June. I was never brought in to discuss my options for my PCP and the minute I made clear I was not Interested in a new car they lost all interest. I would advise everyone to avoid going here at all costs it is not worth the stress they have caused and there customer service is by far the worst I have ever ever experienced.

Recently bought a Golf from their Swords Garage. I have to say Caimin was a great man to deal with. My 1st choice wasn’t available but he helped me find a different car which I’m delighted with. He gave me all the information I needed, communicated really well and helped me pick up my new car as quick as possible as I was using a rental car for a few weeks. Would highly recommend

Recently went to test drive the new golf and polo 75 and to discuss the finance options available, was met with brilliant service from a staff member named Caimin. Was excellent help explaining the process for ordering the golf which I’m currently in the process in. Went out of his way to discuss and showcase the different options and vehicles available. Would definitely recommend to anyone seeking to purchase a new car

Let me share my experience and feedback: Appointment: Good! 😊 Quotation for service: Good!😊 Customer service: Excellent! Delivery time: One day delayed but it's okay! Replacement vehicle: Yes, provided! Satisfaction: Bad 😞😞😞 I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over. I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please. In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.