I recently had my car serviced at Joe Duffy, and I’m thoroughly impressed with the level of service I received. From the moment I booked my appointment, the process was smooth and efficient, thanks to the outstanding customer service team and management. The service was completed on time, and as a pleasant surprise, I received a complimentary wash and vacuum that left my car looking and feeling like new. Special thanks to Brian, the manager, for his professionalism and attention to detail, and to the lady Kiera (I'm sorry If i misspelled the name), whose friendly demeanor and helpfulness made the experience even better. Overall, I am very satisfied with the service at Joe Duffy and highly recommend them for their exceptional customer care and thorough service. Kudos to the entire team for a job well done! Highly recommended!

Do not buy a car off these people. I bought a 2021 T-Cross car from them brand new. After three years of driving the EPC went causing engine malfunction and they refused to fix or even diagnose without charging me in full as they told me the warranty is up after three years. The service guy I spoke to was exceptionally rude. After speaking to the consumer protection commission they told me an engine is warranted longer than three years and statute of limitations and consumer rights overrides the warranty when it comes to an engine and advices me to seek legal advice which is what I am in the process of doing.

I had an excellent experience purchasing my new car, thanks to Korretta. From the moment I met her, she was extremely professional, knowledgeable, and accommodating. She took the time to understand my needs, offered me a test drive, and provided a range of purchase options—all without any pressure. What stood out most was her approach; rather than pushing for a sale, she focused on finding the best solution for me. Every question I had was met with expert knowledge and a genuine willingness to help. Her customer service was top-class, making the entire process seamless and enjoyable. Even after the purchase, the follow-up has been outstanding—quick responses, proactive support, and a commitment to ensuring everything is perfect. Korretta is truly an asset to the dealership, and I highly recommend her to anyone looking for a professional and stress-free car-buying experience.

If I could give 0 stars I would. Avoid at all costs. Extremely poor customer service. You have to chase them even though you are the one purchasing the car. We were shown the wrong car at a completely different price, then offered an alternative - then after me having to chase them was told the car couldn’t be secured. They knew this information but no phone calls or emails to tell me this. They don’t have any consideration for how much customers are spending or to even communicate with them. They didn’t even have to decency to call me back after a message was left / emails wondering where the car was. Don’t waste your time. We will be going to a completely different dealership. Such unprofessionalism. We have now been left with no new car. It was a mess from the very start.

Worst dealership experience ever. Zero stars. Do not recommend to anyone! Bought 222 “Approved Used” ID4 on 05/02/2025 was told it is checked, serviced and ready to go after valeting. On the way home after purchase, GPS and cruise control was not working. Contacted VW and was told to wait 1 month till car can be inspected. After complaining, car was taken back for repair. Two and a half weeks later got notified that car is fixed. On the way home discovered same issue with GPS and additional problems with car. My refund request was denied, and all I got was promises that car will be fixed. Left the car for repair month ago, still no estimated date of repair completion. All communication by email is being ignored.