I attended Joe Duffy BMW recently with an issue with the petrol flap on my 330e not closing. I was looked after by Alyssa and couldn’t be happier with the service provided. I dropped the car at the garage in the morning and received a phone call at lunch time to let me know what was needed. I then collected the car that evening with the issue fully repaired along with receiving a complementary car wash and valet. I then received a call from Alyssa later that week to make sure everything was ok with the car. I have attended other garages with issues before but none have come close to providing this level of service and attention to detail. The cost of repair was also very reasonable. I will certainly return to Joe Duffy BMW for all services and future car purchases after this.

Definitely beyond expectations. Very professional approach (Naois was very helpful), they could fix what two other garages couldn't. Reasonably priced. Pleasant atmosphere with complementary coffee and ample sitting room while waiting. Enough with parking space. Definitely a place to return for any BMW-related matters.

I left my car in for a recall issue which I was assured was successfully fixed. Also included was a "free" vehicle health check. I explained that there had been issues with sensor fault messages displaying and that the garage where I bought the car told me that the sensors were not faulty. That garage removed the flashing message to ensure safety whilst driving. I have been driving my car for the past year without any issues. Now however I have messages flashing when I drive my car which are distracting and concerning from a safety aspect. Joe Duffy have refused to clear the message unless I investigate the so called issue. This feels coercive as I have elected to drive the car without sensors - cameras in situ do a better less obtrusive job. In order to "further investigate" an issue it would cost €140 per hour and thousands to replace the sensor control panel. So Joe Duffy BMW removed my choice, refused to reinstate my car to the way it was when I left it in and have left me feeling unsafe whilst driving. Needless to say, I was I won't re-visit Joe Duffy BMW and hope I don't have an accident because of them.

Dear Sir or Madam. I would like to share my experience with BMW Group Ireland and the Joe Duffy Finglas service center. I am the owner of a 23 BMW 530e 1.5-year-old with only 15,000 km on the clock, which is still under warranty. Unfortunately, I have already encountered significant issues The main problems I reported are the spontaneous opening of the trunk and damage to the driver's seat at the seams connecting the leather stitching. Upon reporting these issues, a Joe Duffy employee immediately informed me that the seat damage is not covered by the warranty, claiming it is not a manufacturing defect. Consequently, I contacted BMW Group Ireland directly. After a few days, I received a response stating that it is not a production defect and any potential seat replacement would incur additional charges. I would like to emphasize that, weighing 81 kg, I have used Mercedes-Benz vehicles for 23 years without similar issues with the seat, which withstood tens of thousands of kilometers. The service provided by Mercedes has always been of the highest standard 🥰⭐️ I urge prospective customers to be aware that after purchasing a vehicle, the service experience may not be as pleasant as during the sales process Considering the holiday season, I suspect BMW might be right. I recently caught an elf sitting on the driver's seat with a knife in hand, so I hope that perhaps the next morning I will find the seat repaired by other elves 🧝 I wish everyone a Merry Christmas and hope that my experience serves as a cautionary tale 🎅 Sincerely, Greg Edit : Thank you for your response I would like to clarify that, according to the law, the place of purchase should not affect warranty issues, and as a BMW owner, I have the right to choose my service center. In my case, BMW Group Ireland connected me with your dealership and arranged for my car to be towed to Joe Duffy. The decision that the driver's seat damage is not a manufacturing defect was made at your service center, and I consider it incorrect The purpose of my comment was to highlight the quality of customer service and the issues I encountered. My actions will not stop here, and I will certainly publicize this matter, as a brand selling premium cars should ensure product quality and customer service Sincerely, Greg

I visited for a BMW recall service and had a great experience. The staff were very friendly, professional,and made the whole process smooth and stress-free.The service was completed efficiently, and I felt well taken care of from start to finish. Highly recommend this location for anyone needing BMW service!