Unacceptable customer service skills. I arrive at the dealership and talk to this young fella (didn’t introduce himself) with glasses and facial hair. He was nice and professional until we were pointing out things wrong with the car. Excuses were health check was done on the car, the car is 12 years old, it’s a trade in?? It doesn’t matter if it’s a trade in or not it’s embarrassing to sell a car with rust and stone chips all over the bonnet, a corroded coolant pipe, black smoke coming out the engine cap aswell as the dipstick at such an expensive looking dealership. He didn’t know what he was talking about. No other options offered and the lack of care was just awful. When told what we really thought about the car that’s when things got ugly and we felt extremely unwelcome. Extremely rude staff, highly unprofessional and would never ever come back. Spend your money elsewhere don’t bother coming to a place that doesn’t even know what they’re talking about.

Bought a car here last week. All my dealing was with Paul who was very helpful. Gave me loads of time, no bothers test driving etc. Trade in of older car was made very straightforward and easy. Good experience overall and would buy here again.

Updated review after receiving reply and discussing with the dealership: The staff in there are helpful and kind. There was an instance where we didn’t see eye to eye, which isn’t always possible. There was an instance as well when the service charge, due to an expired plan, wasn’t mentioned apart from it being on a book in sheet that I didn’t read but rather just signed (that’s my mistake not their’s). Other than that, in majority it was all great. I would recommend the dealership and the team as they are lovely people; my not so good experience is perhaps due to car manufacturer choice. Thank you to the team for reaching out and clarifying some points!

Bought a car today 21/04 26,from James Barry. Dealt with Ger Sheehan for entire transaction. Ger was a pure gentleman to deal with. From start to finish everything went to plan. Would highly recommend James Barry to anyone looking for a pleasant stress free transaction. Ger did everything possible to make it work. Thanks in advance Ger.🇮🇪👌🇮🇪

I recently changed my Cupra Formentor 2ltr diesel to a new Cupra Formentor hybrid and from the start Ger was a pleasure to deal with and gave me several options to contemplate and never put me under pressure to make a decision, I must say in all my years of dealing with different dealerships James Barry Motors in limerick are Excellent at what they do and the service is always made to be personal, which is one of the key aspects I chose to get my second Cupra Formentor from them. Thanks a million to Ger , Paul and all the team for making my second purchase a walk in the park as they say. I could not recommend James Barry Motors enough, if you want the best go and talk to the best. Thanks guys. 👍