My mum Bought a 242 new Kuga in July 2024. Had continuous decline in the electric battery when fully charged. Brought this to the dealers attention on numerous occasions and was not taken seriously. Finally spoke to the service department and they said they would reset the battery. I was only getting 30km on a 60km battery range at this point. On my way to the garage to have this reset on January 17th 2025 when the panoramic roof shattered and buckled spontaneously while driving. Nothing hit the glass. Customer service is atrocious. I don’t feel safe driving a defective car when fixed. They now want to take the courtesy car off me and give me a hire car instead. Still waiting for this to be resolved. It’s appalling how she has been treated.

Failed to identify a known critical fault My 2019 Ford Fiesta had a full service here in July 2025, including an engine oil change. Just two months later, the engine was destroyed while driving, causing sudden oil pressure loss — a direct safety hazard linked to the well-known Ford 1.0L EcoBoost wet belt failure. Despite the oil change, a key opportunity to spot belt debris, and their report stating “timing belt tested OK”. . When challenged, they refused responsibility and told me to “contact Ford customer care”. They completely failed to diagnose a major, known design defect during a service. Zero accountability.

I highly recommend Cork city ford they are so helpful i have bought three new cars over the last few years and will go back for my next one soon

We had the pleasure of dealing with Matt Alsford when purchasing my latest car. Having dealt with many dealerships and salespeople over the years, Matt stood out immediately as he listened to our needs, budget and never pushed us in one direction or another. He could not have been more helpful and empathetic and was able to answer every question, nothing was too small. He was constantly in touch and couldn't have made the big purchase of a new car smoother. Having dealt with other Ford garages, I would highly recommend just talking to Matt if you are considering your options with upgrading your car or buying new. I will be recommending him and Cork City Ford to all my friends and family.

Streamlined purchase of a great new vehicle , Mat was always on the end of the phone when I made changes or had questions . Everything ready on the date agreed . Jonny very helpful when in for service . Thanks