I had a bumpy start to my experience due to a mistake in the original vehicle order, but I’m happy to say that Blackwater Motors handled the situation with professionalism and integrity. Once the issue was acknowledged, the team (shoutout to Mark Farson, general manager and Mark Purcell, the sales exec that handled the final handover) worked with me to find a fair resolution that worked for both sides. Communication was open and respectful, and I now have the correct car I originally ordered, which I’m thrilled with. Mistakes can happen anywhere, but what sets a business apart is how they respond. In this case, Blackwater Motors stepped up and made things right. I appreciate the effort that went into resolving the matter and ensuring a positive outcome, and am happy to say my faith and goodwill in Blackwater Motors and the Volkswagen brand was ultimately restored, and I’m now a happy and confident customer. Hats off!

Mark Purcell at Blackwater Motors was truly helpful and assisted all the way in sourcing my new VW r line polo. I am extremely happy. Many thanks. PO N

Five-Star Review for Blackwater Motors! ⭐⭐⭐⭐⭐ I recently purchased my new car from Blackwater Motors, and I couldn't be happier with the entire experience! From the moment I walked through the doors, I was met with professionalism, genuine enthusiasm, and a level of customer service that truly sets them apart. The sales team was incredibly knowledgeable about the range of vehicles and took the time to understand my needs and preferences without any pressure. They guided me through the options, answered all my questions thoroughly, and made sure I felt completely confident in my decision. The process of arranging finance was seamless and transparent, and everything was explained clearly. What truly impressed me was the attention to detail and the friendly, approachable nature of everyone I interacted with. From the initial Browse to the final handover of the keys, every step was handled efficiently and with a smile. The car itself is absolutely fantastic, and I'm thrilled with my purchase. Blackwater Motors has not only earned my custom but also my highest recommendation. If you're looking for a new car and want a truly five-star buying experience, look no further than Blackwater Motors. Thank you to the entire team for making this such a positive and memorable experience!

I recently took my Touareg in for quite a bit of work, and the entire experience was nothing short of exceptional. The car is now running beautifully, and I couldn’t be happier with the results. A special thanks goes to Anne in the service department—she was absolutely fantastic from start to finish. Professional, friendly, and genuinely committed to making the whole process smooth and stress-free. Her communication and attention to detail made all the difference. To the mechanic who worked on my car—thank you for your excellent work. It’s clear the vehicle was in great hands. Overall, an outstanding experience. Huge thanks to everyone involved!

I have been a long time customer of Blackwater (almost ten years). I have appreciated the good communication and transparency on pricing for parts and service over the years. Servicing remains relatively good value and while parts and repairs are typically “main dealer” price…I have never felt taken advantage of.