We are absolutely delighted with our Audi Q3 and the outstanding service we received from Johnny at Audi Kilkenny. Johnny is fantastic to deal with - professional, approachable and incredibly knowledgeable. He made the whole process seamless and stress-free, always going above and beyond to help with any questions we may have had. This isn’t the first time we bought from Audi Kilkenny and we keep returning because the level of service is consistently excellent. Communication is quick and reassuring and we always feel truly valued as customers. A top class experience from start to finish - 10/10 for customer service. Highly recommend!!

Extremely Disappointed – Long-Time Customer Treated Poorly I’m writing this review after a deeply frustrating and disappointing experience with Audi Plus Kilkenny – one that has genuinely made me question ever returning, despite being a loyal customer who has spent over 5 - €6000 in services and repairs here over the years. Recently, my car broke down and was towed to their garage. I spoke to a representative named Denis who gave me a verbal quote of €3500, stating he’d try to get the price down further. I specifically asked for the repair cost breakdown to be emailed to me during the call – he confirmed he had it ready and would send it immediately. That email never arrived, even after waiting two days. I then received an automated text informing me my car was ready for collection – still no email, no updates, no further communication. When I arrived at the garage, I was presented with an invoice for €3803. Naturally, I questioned it, having been quoted €3500 on the phone. Denis was brought out and, instead of acknowledging the quote or the lack of follow-up, he flatly denied ever saying that amount and blamed the increase on “extra labour” and a €160 diagnostics fee – none of which was communicated to me beforehand. He also brushed off the fact that he failed to send the promised email with the breakdown, offering no real apology. What followed was a back-and-forth argument that solved nothing. I eventually paid €3644 just to put an end to the situation – a far cry from the clarity and respect a long-term customer deserves. What truly pushed this experience into unacceptable territory was not just the unexpected charges, but being accused of lying and receiving zero apology or accountability for their poor communication and lack of professionalism. Denis, in particular, was dismissive and unhelpful, and the overall service I received was appallingly substandard for a brand like Audi. I won’t be returning. If this is how loyal customers are treated, I dread to think how they handle new ones. I expected better – much better – from a premium dealership. Avoid if you value transparency, respect, and basic customer service.

Great Service and Smooth Experience Had an excellent experience at Audi Kilkenny. The staff was friendly and professional, Colin and Aoife made the process easy and stress-free. They helped me find the right car, explained everything clearly, and there were no surprises. Highly recommend for anyone looking to buy a vehicle!

This is our second time to deal with this garage, we were so impressed the last time. We were in the market for a new car so decided to contact our previous salesman, Johnny and this was a great decision on out part! From start to finish, Johnny was professional, polite and extremely well up on all the vehicles they have to offer. I'm very fussy so to have no complaints is HUGE!! Well done Johnny and all the team for keeping such fantastic customer service. Look forward to dealing with you in the future again. A+

We purchased an Audi Q5 from Audi Kilkenny and from the get go the level of professionalism and the knowledgeability which we were met with was second to none. We dealt with Joe over the phone and by email and at all times he was helpful, courteous and most of all interested in making a sale to his customers. In person he was equally as courteous, efficient and just so nice to deal with explaining every detail and also getting us the best trade in value. Our whole experience from start to finish was a pleasure from Joe and Barry and also Aoife their business manager. We would have no hesitation in recommending Audi Kilkenny to anyone wishing to buy a car and we will be back. Brendan and June Fox