Volvo Car Ireland opens its doors for sales and service
Volvo Car Ireland has reopened its doors to the public today, and is supporting its customers with several initiatives to provide a safe and convenient environment for car servicing and sales. Volvo Car Ireland is changing its retail operations and utilising digital processes with a series of new processes.
With Volvo Valet, owners can now get their cars serviced without leaving their homes or offices. This offers exclusive access to a convenient and transparent maintenance process. To use Volvo Valet, Volvo owners can either use a smartphone app for iOS or Android, or call a participating retailer to schedule an appointment and preferred pickup time. A retailer will then pick up the customer’s car and drop off a loaner vehicle for use while servicing is being performed, and the car will be returned when servicing is complete.
Volvo Valet will be particularly beneficial to vulnerable customers, who are not comfortable visiting retailers for their car service, and is now available at participating Volvo Car Ireland retailers; including Spirit Motor Group, Dublin; Johnson & Perrott Motor Group, Cork and Volvo Cars Waterford.
New Safety Standards have been introduced by Volvo Retail Partners providing a safe environment for car servicing, repairs, and sales. Several precautions have been taken including monitoring the number of people on site at one time; implementing social distancing throughout the site; keeping car keys in a tamper proof bag to avoid handling; erecting Perspex screens at reception desks and making hand sanitiser readily available throughout the site for staff and customers. After a car is serviced, or after a car is taken for a test drive, all high touch points of the car will be disinfected and a Sanity System or equivalent will be used to sanitise the car interior.
Volvo Car Ireland is also about to launch a new Live Chat function to it’s website for a more personalised and convenient experience, giving customers instant access to expert information. Flexibility is at the core of this service, customers can configure their car of choice from the entire Volvo range, from powertrain and equipment options to colours and accessories. With their choice made, customers can use the live chat function to ask product experts their questions and receive answers in real time.
Commenting on the various measures that it has introduced, David Thomas, Managing Director of Volvo Car Ireland, said: “Everything we do at Volvo Cars is in the interest of safety. We want to assure customers that as the country begins to reopen, we are taking all necessary precautions to provide a safe environment for car servicing and sales. With the actions taken by our retail partners and our developing digital functionalities, we will continue to provide a seamless consumer experience.