Keith is Peugeot Service Manager of the Year
Mar 29, 2012
Peugeot held their annual Aftersales Conference recently at the Louis Fitzgerald Hotel, Dublin, attended by 70 Parts Managers, Service Managers and Technical Advisors from across the Peugeot Dealer Network in Ireland. At the conference, Peugeot presented the Peugeot Service Manager of the Year 2012 award to Keith Troy, Aftersales Manager at Grandon Car Sales, Glanmire.
Keith, residing in Carrigaline, moved from Dublin to Cork fifteen years ago having met his wife in America and now plays for local soccer team, Hibernians. He launched his Motor Industry career at Keary's Toyota dealership in the Sales Department before moving to Aftersales after five years. He has brought a wealth of experience and knowledge to Grandon Car Sales, Glanmire where he has worked as Service Manager for over two years.
Speaking at the Peugeot Aftersales Conference, Keith said, "I am delighted with the Peugeot Service Manager of the Year award. At Grandon Car Sales, we strive constantly to ensure our customers receive a second-to-none experience. It is extremely gratifying to win such an accolade."
Peugeot Aftersales in Ireland assess their Dealers by examining progress throughout a 12-month period and ensuring the highest Peugeot standards are implemented. A high Aftersales Customer Satisfaction Index must be achieved with customer cars maintained to the highest standard, an effective Customer Relationship Management programme must be in place and the Dealership must participate at regular technical training courses.
Recognised by Peugeot's adjudication team for the excellent all-round Service that he has provided, Keith was a clear winner of this year's title.
All customers at Grandon Car Sales are invited to join the Peugeot Service Club, a service loyalty programme entitling customers to every fourth service free. The Peugeot Service Club is open to everybody, every make and every model.
Pictured from left to right are Des Large, Peugeot Aftersales Director, Keith Troy, Aftersales Manager at Grandon Car Sales and Sean Kearns, Peugeot Aftersales Manager