Hi Adewale,

We asked Nissan what it thought of your query and our contact wasn't 100 per cent sure what you meant:

"The Nissan Connect Unit may request a PIN for the radio, or it could be that the car has just been purchased and the previous owner is still registered on the Nissan Connect account for that car, in which case the customer will need a proof of purchase and ID in order to change the contact details. Probably best to direct them to us on [email protected] and we’ll be happy to help."